Measure the most important and overlooked KPI in retail - people.
of all customers with problems actually complain.
The average person with a problem eventually tells
9 other people.
Satisfied customers tell
5 other people
about their positive experience.
The cost of acquiring a new customer is
5-7 times greater
than retaining an existing one.
The cost of hiring and training a new employee is
8-10 times greater
than of retaining an existing one.
These facts underscore the need to satisfy your current customers so they remain with you for years to come. Ensuring their satisfaction is vital to your long-term business success.
But if only 4% of customers
who encounter a problem let you know about it -
How can you tell? Can you really trust your survey scores?
We detect unwanted behavior by your employees without relying on customer complaints or satisfaction surveys. Bad behavior is bad behavior; we don’t need anyone to tell us about it - we know it happened and we know exactly what it was.
We can show you how police each employee was on any given day. How positive their disposition was. How often they used obscene words, or insults, or hateful speech. How many problematic (or suspect) phrases they used, and exactly when they used them (so you can listen to the audio fragment and verify for yourself).
Over a lifetime, a satisfied customer purchases more, purchases at a premium, costs less to sell to, and refers your business to others. But how do we know what causes greater customer satisfaction?
Is it politeness?
A sunny disposition?
Specific phrases, or avoidance of specific phrases?
With RT Analyst, you can track all the possible causes - not just the effects. If one associate consistently scores better than others, RT Analyst will tell you why, with precise numbers and specific examples that others can follow
Сhoose any number of stores where you’d like to try the system out. We recommend 1-3 stores to start.
We install it for free, you try it out, and if you don’t like it – we remove it for free.
Try it out, completely free of charge. We are 100% confident in our products, and want you to be 100% satisfied by them.